Axis Mobile CPR, LLC

Payment, Attendance, and  Certification Policy

💳 Payment Policy

  • Full payment is required at the time of online booking.

  • Seats are reserved only after payment confirmation.

  • All classes must be prepaid.

🚫 No-Refund Policy

  • Payments become non-refundable after 72 hours from the initial booking.

  • No-shows forfeit the full payment.

  • Failure to attend does not qualify for a refund.

🔄 Rescheduling Policy

A $10 rescheduling fee applies for:

  • Late arrivals

  • Missed classes

  • Voluntary date changes

Additional rules:

  • Rescheduling must occur within 30 days of the original class date.

  • All changes are subject to availability.

⏰ Late Arrival Policy

  • Students must arrive on time.

  • Late students may be denied entry due to certification time requirements.

  • If denied entry because of lateness, the $10 rescheduling fee applies.

🎓 Certification Responsibility

  • Students are responsible for verifying the correct course requirements with their employer, school, or licensing board.

  • The company is not responsible for incorrect registrations.

  • No refunds or discounts will be issued for selecting the wrong class.

  • All required skills and written evaluations must be successfully completed to receive certification.

📧 Certificate Policy

  • Certification cards are issued digitally via email.

  • Students must provide a correct email address during registration.

A $10 reprint fee applies for:

  • Lost cards

  • Name corrections

  • Resending due to incorrect email submission

💰 Refund Processing (When Eligible)

  • Refunds are processed within 24 hours of approval.

  • Requests received on Fridays or holidays are processed the next business day.

  • A $10 processing fee is deducted from approved online refunds.

  • Bank processing times are determined by your card issuer.

If a class is canceled by the Axis Mobile CPR, LLC, students will receive:

  • A full refund (no processing fee) OR

  • Transfer to another class date.

📩 Refund Request Instructions

Email: info@axismobilecpr.com

Include:

  • First & Last Name

  • Class Date & Time

  • Confirmation Number

  • Last 4 digits of card used

  • Reason for request

⚠️ Conduct & Physical Requirements

  • Students must be physically able to perform CPR skills, including chest compressions and kneeling.

  • Disruptive, unsafe, or inappropriate behavior may result in dismissal without refund.

✅ Agreement to Terms

  • By registering for a course, you acknowledge and agree to this policy.